Bayview Talent Group and the Need for Customer Centricity

Sara Roberts founded Bayview Talent Group in June 2018 with a special focus on helping startups build great customer success teams.

As a tech recruiter in Silicon Valley, she saw that when startups put customers at the center of all they do, their odds of success improve dramatically. Prospective customers are more likely to adopt their products, and existing customers are happy to suggest new products and recommend the startup to peers.

The Challenge of High Demand with Low Supply

The best-run startups are increasingly aware that it’s imperative to have an effective customer success strategy. That awareness has led to a 736% increase in demand for customer success managers since 2015, according to a new study by Gainsight.

As Sara and her team at Bayview Talent sought to meet this demand, they faced a strong countervailing factor: low supply. Customer success is still a fairly new concept, born out of necessity as companies move toward SaaS revenue models.

This has inevitably produced a shortage of qualified customer success leaders. Sara’s challenge as a recruiter is to identify them.

Hiretual Solved the Challenge

To find these rare candidates before they were scooped up in a tight job market, Sara needed a precise and powerful assistant. One that would allow her to source a lot of candidates quickly, identify the most qualified from among them right away, and find up-to-date contact information to connect with them.

Hiretual did all that for her in one swoop. By entering the unique skill sets common to the best customer success managers, using plain English terms, Sara is now able to scour the entire web in seconds. In the time it takes to grab a coffee, she gets back a list of 50 qualified candidates, ranked in order of match to her search terms.

Sara is unequivocal that Hiretual’s AI sourcing is her favorite feature in the tool. The lightning-quick, ranked returns clearly give her a competitive advantage.

Why Bayview Talent Group Chose Hiretual

Before choosing Hiretual, Sara looked at LinkedIn Recruiter, Arya, Fletcher, and Stack Overflow, comparing the merits of each.

What swung the decision for her was Hiretual’s ease of use, its affordability, and that singular ability to quickly source, sort, and rank thousands of candidate profiles pulled from a wide variety of sources.

What set Hiretual apart even further for Sara was its premium customer support.

Unrivaled Customer Support

As a specialist in recruiting customer success stars, Sara recognizes great customer support when she sees it. And she rates herself as completely satisfied with the support she receives from Hiretual.

Hiretual has put their customers front and center from the very beginning. Co-founders Steven Jiang and Xinwen Zhang actually ran a small recruiting agency for six months while building the technology that powers Hiretual. Though computer engineers by trade, they wanted to understand the most time-consuming and frustrating parts of recruiters’ jobs from the inside out.

That next-level customer-centricity continues to this day, with Hiretual’s close connections to recruiters and sourcers pushing development forward on every feature.

About Hiretual


Hiretual is every recruiter’s best friend because we empower our customers to be at the top of their game. To fulfill that promise, Hiretual uses AI technologies to help recruiters and sourcers build a robust pipeline of quality talent to enable them to achieve their hiring objectives.

Find and engage top talent 10X faster with Hiretual.

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