Every SaaS company understands how critical renewing subscriptions and selling additional products to existing customers is to keeping revenues consistent. But monitoring thousands of customers and identifying which need attention now is a management nightmare.
Workfront’s 40-person customer success team tried using a Google Sheet to manage thousands of customers. It didn’t work. It crashed daily.
Learn how deploying Totango helped Workfront improve customer retention, automate manual tasks, and gain better data-driven insights that drive revenue.